Ever imagined starting your day surrounded by Tōtara trees, gardens, and a calm oasis away from the busy hustling city – maybe with a flat white in your hand?
Step inside and you’ll find more than a hospice — you’ll find a community. A café on site, a 2nd Edition boutique store, and a culture so good we won South and Southeast Auckland Employer of the Year 2024 at the 2Degrees Business Awards. Still curious? Don’t just take our word for it — watch our story – Hospice Heroes.
Tōtara Hospice is the leading provider of palliative care in South and Southeast Auckland. And right now, we’re searching for a compassionate Psychosocial Assistant to support our multidisciplinary team to deliver our vision: Making the world a better place for dying people.
Te Mahi | The Role...
You will work under the guidance and delegation of registered Social Workers and Counsellors, supporting the psychosocial team in delivering high-quality, person-centred care. Key responsibilities include:
- Supporting the implementation of care plans and follow-up actions.
- Providing practical support to patients and families (e.g. benefits, housing, funeral planning).
- Support bereavement follow-up calls or group sessions.
- Assisting with Advance Care Planning documentation and discussions.
- Helping patients and families navigate health and social systems.
- Maintaining accurate and timely documentation in patient records.
- Supporting data collection for audits, service evaluation, and quality improvement.
- Attending team meetings and contributing to service development initiatives.
Ngā pūkenga e hiahiatia | What we would like to see from you...
Our ideal candidate is someone who works well in a team environment and brings a professional, mature approach to their work—while also knowing how to positiviely influence team collegiality and maintain professionalism.. You’ll have the ability to “read the room,” which is especially important in the sensitive and emotionally complex environment we work in. You’re proactive in getting things done, solutions-focused when faced with challenges, and committed to delivering high-quality support to patients, whānau, and the wider team.
You will also bring:
- Competence in using clinical information systems (MedTech) and Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Ability to maintain professional development in digital literacy and adapt to new technologies.
- Strong communication and organisational skills.
- Experience in health, social services, or community support roles is advantageous.
- Ability to work under delegation and collaboratively with the multi-disciplinary team
- seek guidance and supervision when tasks fall outside scope or competence
- Full and clean drivers licence
Ngā awhina mōku | Benefits for you...
- A VERY EXCITING and 100% unique TO US employee insurance benefit package!!
- Tailored orientation plans specific to you and your needs and goals
- Ample FREE PARKING on-site at Tōtara Hub
- Enjoy staff coffee discounts at Aroha Eatery, our welcoming onsite café, and explore the 2nd Edition Boutique Shop—a thoughtfully curated space offering unique finds and a relaxing break during your day.
Kamapene | About the organisation...
Since 1981, Tōtara Hospice has been a cornerstone of specialist palliative care for South and Southeast Auckland, serving one of New Zealand's most diverse communities. Each year, we provide holistic, multidisciplinary care to over 1,100 patients and their whānau, offering services that include inpatient care, community-based support, and a 24-hour advice line—all at no cost to our community. Our care focuses on ensuring dignity, comfort, and compassion for those with life-limiting illnesses.
We proudly embrace diversity and inclusion, valuing the unique backgrounds, beliefs, and lifestyles of every individual we serve. As part of our commitment, we foster a welcoming and supportive environment for both staff and patients, and we actively honour Te Tiriti o Waitangi principles in our service delivery.
We are proud to be recognized for winning the 2024 2degrees Auckland Business Awards for "Employer of the Year," and finalists for "Sustainability Excellence," and "People’s Choice." This recognition highlights our efforts to create meaningful, innovative, and compassionate work that makes a difference.
Ngā pārongo whakauru | How to apply - Here’s how!
Come join a team that’s changing what palliative care looks like — grounded in excellence and wrapped in compassion. If you are searching for a fulfilling healthcare career where you can make a difference by just doing your best, please APPLY now.
Remember to include an updated copy of your CV and a cover letter explaining why you want to work for Tōtara Hospice and why you are the most suitable candidate for the job. Applications close Friday, 31 October 2025.
Only applicants already residing and eligible to work permanently in New Zealand will be considered for this position.
Tōtara Hospice as an organisation does not conscientiously object to anyone accessing their rights under the End-of-Life Choices Act that passed into law on November 7th 2021. Our focus will remain, as it always has been, on delivering to the needs of our patients and whānau.
